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Creating Workplaces that Empower
Embracing Change, Building Trust, and Cultivating Innovation
The workforce culture in India is undergoing a profound transformation, shaped by a blend of economic, social, technological, and generational shifts. As one of the world's largest and fastest-growing economies, India is witnessing a significant change in the way people work, collaborate, and approach their careers. In this evolving landscape, organisations must adapt to emerging trends to stay competitive and foster an environment where talent can thrive.
Embracing change and fostering growth
At Shriram General Insurance (SGI), we are not only keeping pace with technological advancements and market dynamics, but we are also proactive in anticipating the evolving needs of our greatest asset our people. As the business landscape continues to shift, a robust employee engagement strategy has become more important than ever. By aligning with emerging workforce trends, SGI aims to attract top talent, reduce attrition, and build a motivating, productive work environment.
Looking to the future, SGI is focused on creating workspaces where our team members feel valued and supported. This includes providing personalised learning opportunities and developing a culture that aligns with individual career aspirations. We ensure that concerns are addressed promptly, eliminating obstacles and creating clear paths for their career progression.
By focusing on personalised experiences, continuous learning, diversity and inclusion, and transparent communication, we are positioning ourselves to not only drive employee engagement but also to build a future-ready workforce.
Investing in learning and development – My Coach:
To empower our team members, we've introduced MyCoach, a proprietary online platform that provides cross-functional knowledge and skills development. MyCoach offers foundational certifications covering the history, fundamentals, and emerging trends in the insurance sector. It serves as an essential onboarding tool, ensuring that all team members, regardless of department, gain a holistic understanding of the industry.
The platform also plays a key role in SGI's talent management strategy by motivating our team members to pursue continuous growth. With various modules tailored to specific functions and additional content to enhance soft skills, MyCoach supports our team members in their professional development. Successful completion of each module is rewarded with a certification, reinforcing our commitment to fostering a knowledge-driven culture within the organisation. In doing so, SGI sets high standards for talent development in the insurance industry.
Employee engagement and inclusivity: A culture of empowerment
At SGI, employee engagement goes beyond merely ticking boxes it is about truly understanding what makes everyone thrive. Our goal is to create an environment where all team members feel empowered, supported, and integral to our company's success. Diversity and inclusion are fundamental to achieving this vision. By hiring qualified women at all levels and functions, we foster a more inclusive culture that drives innovation, productivity, and employee satisfaction.
SGI has established women-exclusive branches, where the entire workforce is female, and we have female representation across all levels of the organisation, including key leadership roles. Our Chief Finance Officer and Chief Compliance Officer are both women. This inclusivity allows our team members to feel respected and motivated to contribute their best work, resulting in greater innovation and a stronger sense of belonging.
Building trust and connection
In today's digital era, employee engagement extends beyond face-to-face interactions and traditional office settings. SGI embraces this shift through monthly virtual town hall meetings, creating a transparent culture where our team members are aligned with the company's larger vision and objectives. These forums provide an opportunity for leadership to address concerns, celebrate milestones, and ensure everyone is working towards the common goals.
In addition, our Learning & Development and Digital teams are continuously engaging with our team members through a variety of initiatives, including content creation contests, podcasts, learning webinars, and monthly newsletters. These initiatives encourage team members to take ownership of their roles and foster a sense of pride in representing the SGI brand.
A dynamic future built on employee engagement
At SGI, we recognise that the future of work is dynamic and constantly evolving. By focusing on personalised experiences, continuous learning, diversity and inclusion, and transparent communication, we are positioning ourselves to not only drive employee engagement but also to build a future-ready workforce. We support and encourage our team members to pursue cross-functional transfers based on their enhanced qualifications and interests, providing them with opportunities to learn across different areas of the organisation. This approach also strengthens our talent pipeline, contributing to more sustainable workforce planning. Through these efforts, we will continue to empower our people, foster innovation, and remain at the forefront of the rapidly changing insurance industry.
*Mr. Anil Kumar Aggarwal, a Fellow Member of the Institute of Chartered Accountants of India and an Associate of the Insurance Institute of India, currently serves as the Managing Director and CEO of Shriram General Insurance Company Ltd. With over 27 years of experience in finance and auditing, he plays a key role in shaping policies on accounting, investments, internal audit, and management reporting, overseeing the company's overall functions.
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Mr. Anil Kumar Aggarwal
Managing Director and CEO - Shriram General Insurance Company
Owned by: Institute of Directors, India
Disclaimer: The opinions expressed in the articles/ stories are the personal opinions of the author. IOD/ Editor is not responsible for the accuracy, completeness, suitability, or validity of any information in those articles. The information, facts or opinions expressed in the articles/ speeches do not reflect the views of IOD/ Editor and IOD/ Editor does not assume any responsibility or liability for the same.
